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Installed and activated Really Simple Social but shares have not returned

If you have installed and activated Really Simple Social, but shares have not been recovered, there are a few steps you can take.

First, make sure the plugin is active

If Really Simple Social is active, but not doing recovery on a page, there will be a string in your HTML:
data-rsssl-social=0

If this is the case, you might need to check the data option in settings/ssl.

If it is active and doing recovery, the string will be:
data-rsssl-social=1

Active and doing recovery, but shares are not recovered

If this is the case, it is recommended to enable the og:url option in settings/ssl.

Please also try if it helps to clear the Facebook cache on this page: https://developers.facebook.com/tools/debug/sharing/batch/

Last option: customization

If Really Simple Social is active and your likes are not recovered, please submit a support ticket, and supply us with the following information:

  • A page where you know you have likes on the http domain, but they are not showing now
  • A screenshot that highlights where the likes should show.
  • If applicable, a .zip file with the plugin you are using for the likes.

Then we can try to adjust the code of the social plugin so it works for your particular situation as well.

Rogier

Rogier

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