When your scan freezes

The scan has been tested extensively, but can in some cases freeze. To fix this, please follow these steps:

  1. Try disabling the brute force database search, just above the scan buttons. In some cases, the brute force search can cause issues.
  2. Memory issues. The scan takes some memory. Try adding to your wp-config.php:
    define('WP_MEMORY_LIMIT', '256M');
  3. A possible cause can be jQuery errors in another plugin (only if the scan doesn’t start). To check this, on the scan page, click “inspect element”, then “console”. If you see jQuery errors there, another plugin might be causing errors.
    This should solve most problems. If you still encounter issues, I need some more info: an error log and a screenshot, to research the issue. To create an errorlog, please do the following:

    1. In your wp-config.php, change  define(‘WP_DEBUG’, false); into
      define(“WP_DEBUG”, true);
      define(“WP_DEBUG_DISPLAY”, false); //prevents errors from showing on the front-end
      define(“WP_DEBUG_LOG”,     true);
    2. Run the scan, and make a screenshot where it freezes.
    3. From wp-content/debug.log, get the errorlog.
    4. Send me the screenshot and errorlog through the support page (zip into one file), or mail it to: support (at) really-simple-ssl.com
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