Support
Really Simple Security delivers essential WordPress security, without sacrificing website performance and user-experience.
We are now Really Simple Security!
Read more about our journey.
- 5 Million Happy Users
- Awesome Support
- Powerful WordPress Security
- Best-in-class Performance
Submit a ticket
Please check the knowledge base to see if your issue already has been documented.
Pro tip: Using the support tab in Really Simple Security Pro will autofill most fields.
If you are seeing an incompatibility notice after upgrading to the latest version, please make sure you have upgraded both free and premium plugins to the latest versions.
F.A.Q.
How can I update the plugin?
If your license is activated, you should be able to update from the WordPress plugins dashboard. If this doesn’t work, there’s probably a configuration issue on your server. We’ve listed several of the most common causes.
Can I upgrade my license to 5 sites or unlimited?
Sure! Just go to your account, then click “view licenses”, then “view upgrade”. There you have options to pay the additional amount. If you upgrade from single site to 5 sites, the difference is 50 dollars. But if only half a year is left on the license, you only need to pay 25 dollars for the upgrade!
My download link has expired. What now?
The download link you received in the initial e-mail is valid for 24 hours. After the link has expired you can log in to your Really Simple Security account to download the plugin again. When logged in to your account you will see a section “your purchases”.
Clicking on the ‘View Details and Downloads’ button will take you to a new page. On this new page scroll down to locate the ‘Products’ section. In the products section you can click on the plugin hyperlink to download the plugin.
How can I install Really Simple Security Pro?
To install the plugin, you can follow these instructions
How can I login to my account?
You can log in to your account here. An account will be created automatically after purchasing Really Simple Security Pro. You will need to set a new password the first time you login. You can do so here.
How to install Really Simple Security
See the following article for more information about installing the pro plugin: https://really-simple-ssl.com/knowledge-base/install-really-simple-ssl-pro/
Can I deactivate Really Simple Security?
Deactivating Really Simple SSL will revert your site back to http://. It is possible to deactivate Really Simple SSL and keep SSL, see the following article for more information: https://really-simple-ssl.com/knowledge-base/can-deactivate-really-simple-ssl-activating-ssl/
Error: The specified email is not authorized
When getting a ‘this email is not authorized to renew license’ error, try clearing cookies from your browser. That will likely solve the issue.
When I click the download link, I don't get a zip file
If you click the download link after you have purchased a plugin, you should download a zipped file which you can upload to WordPress. If this is not the case, you are probably using Safari. This is easy to fix. Go to:
Safari > Preferences > General > Open “safe” files after downloading: uncheck.
