Really Simple SSL

Premium Support

If you’re having issues with Really Simple SSL and would like me to help you fix it, you can buy the Premium version of Really Simple SSL. This will give you direct access to email support in English.

In many cases, you can help yourself even quicker by going to the knowledge base

Response times

During office hours, I try to respond within 4 hours, and often faster. You will always get a response, so don’t post the same thread on different email addresses and forums please. In weekends and holidays the mail will also be checked, but this might be less regularly.

Extra functionality

On top of support, you get some cool features, like the scan functionality which checks your entire site for mixed content issues and fix them with the one click, the option to enable HSTS, you can submit to the HSTS preload list, a mixed content fixer for the back-end and the certificate expiration warning (with a notice and by email).

Interested? Read more about the Premium plugin.

F.A.Q.

If your license is activated, you should be able to update from the WordPress plugins dashboard. If this doesn’t work, there’s probably a configuration issue on your server. We’ve listed several of the most common causes.

Sure! Just go to your account, then click “view licenses”, then “view upgrade”. There you have options to pay the additional amount. If you upgrade from single site to 5 sites, the difference is 34 dollars. But if only half a year is left on the license, you only need to pay 17 dollars for the upgrade of course!

The download link you received in the initial e-mail is valid for 24 hours. After the link has expired you can log in to your Really Simple SSL account to download the plugin again. When logged in to your account you will see the following:

Clicking on the ‘View Details and Downloads’ button will take you to a new page. On this new page scroll down to locate the ‘Products’ section. In the products section you can click on the plugin hyperlink to download the plugin, as shown in the screenshot below:

To install the plugin, you can follow these instructions

When you purchase one of our plugins an account is created automatically. You can reset your password here

If you don’t remember the email you used for the purchase, or did the purchase before the automatic account creation was activated, please contact us and we’ll set it up for you. 

You can create a new password via the following link: https://really-simple-ssl.com/wp-login.php?action=lostpassword

Installing the free version of the plugin is done via the WordPress plugins overview. In WordPress, go to ‘Plugins’, click on ‘Add new’ and type ‘Really Simple SSL’ in the ‘Search Plugins’ search box. Really Simple SSL will show in the results. Pressing the ‘Install now’ button will install the plugin, pressing ‘Activate’ will activate the plugin.

After activating the plugin, the plugin does some checks on your site. Then you can click “Activate SSL”. Before pressing this button make sure your website has a valid certificate. This can be tested at the Qualys SSL Labs SSL Test.

See the following article for more information about installing the pro plugin: https://really-simple-ssl.com/knowledge-base/install-really-simple-ssl-pro/

Deactivating Really Simple SSL will revert your site back to http://. It is possible to deactivate Really Simple SSL and keep SSL, see the following article for more information: https://really-simple-ssl.com/knowledge-base/can-deactivate-really-simple-ssl-activating-ssl/

When getting a ‘this email is not authorized to renew license’ error, try clearing cookies from your browser. That will likely solve the issue.

If you click the download link after you have purchased a plugin, you should download a zipped file which you can upload to WordPress. If this is not the case, you are probably using Safari. This is easy to fix. Go to:

Safari > Preferences > General > Open “safe” files after downloading: uncheck.

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