Home Forums General issues www. version unreachable after going to SSL

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  • #15820 Reply
    Lance Carr
    Participant

    I just converted two sites to https.

    In both cases although the conversion was incredibly smooth, I have one remaining problem.

    The default setting for each is using the non-www version for the sites but since converting to SSL if anyone tries to go to the WWW version, instead of going to the site they get a “site unreachable” message.

    Chrome gives no data but Firefox offers this:

    Secure Connection Failed

    An error occurred during a connection to https://www.mysite.com. Peer reports it experienced an internal error. (Error code: ssl_error_internal_error_alert)

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

    Ideas?

    #15822 Reply
    Rogier
    Keymaster

    If WordPress handles the redirect to non-www, and your www domain does not have an SSL certificate, you can fix this by adding a redirect to non-www in your .htaccess file:
    https://really-simple-ssl.com/knowledge-base/redirect-non-www-to-www-domains-in-htaccess/

    If that is not the case, I’d need to see the domain and .htaccess contents to be able to help you more.

    #15827 Reply
    Lance Carr
    Participant

    Hi Rogier,
    Thanks for getting back to me.
    So I added that code to the .htaccess file but no change.

    What details and access do you need and is it secure to post on here?

    #15828 Reply
    Rogier
    Keymaster

    You can mail it to me at info (at) really-simple-ssl.com

    I don’t need access to WP, I only need to see your domain, and the contents of your .htaccess file.

    #15829 Reply
    Lance Carr
    Participant

    Hi Rogier,
    Email with all the details sent.
    Thanks.

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