[Support request] Update Failed: Download failed. Unauthorized

Home Forums Really Simple SSL pro Update Failed: Download failed. Unauthorized

This topic contains 1 reply, has 2 voices, and was last updated by  Rogier 9 months ago.

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  • Author
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  • #159399 Reply

    vrickert
    Participant

    I have a valid license. Why am I getting this message for downloading the latest version for WordPress? This is very frustrating!!

    -V

    #159431 Reply

    Rogier
    Keymaster

    Hi V,

    You are correct, the license is valid and should work.

    I see two websites activated on your license, the most likely cause is that either you have moved the site after activation, so the activated URL no longer matches the current site_url, or that this site hasn’t been activated yet.

    If you want I can post these two websites here so you can check that, or you can review the activated sites in your account: https://really-simple-ssl.com/account.

    Alternatively, you can deactivate, then activate the license in settings/ssl/license.

    Let me know if this helps!

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