[Support request] Unable to install from uploaded zip file

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This topic contains 1 reply, has 2 voices, and was last updated by  Rogier 2 months, 3 weeks ago.

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  • #240169 Reply

    Tamara Gillest
    Participant

    The folder doesn’t appear to be a zip file that downloads. When I pick it, it opens and it’s waiting for me to pick another file. I assume index.php, but then I get another error:
    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #240455 Reply

    Rogier
    Keymaster

    If you do not get a zip file after downloading, you are probably using Safari with a setting that automatically unzips the file. This is easy to fix. Go to:

    Safari > Preferences > General > Open “safe” files after downloading: uncheck.

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