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the site is experiencing technical difficulties

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  • This topic has 4 replies, 3 voices, and was last updated 1 year ago by Amye King.
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  • #238823
    amyeking
    Participant

    When i click Activate SSL I get a message saying the site is experiencing technical difficulties. Any suggestions?

    #238890
    Rogier
    Keymaster

    This might be a memory issue. If that is the case, waiting 10 minutes, then refreshing and trying again might help.

    If not, we’ll need some php errorlogs to see what’s going on.

    #238892
    Amye King
    Guest

    I have tried it multiple times with no luck, what is the next step please?

    #238893
    Rogier
    Keymaster

    We’ll need a debug log to see the error. You can get it by opening your FTP client, opening the wp-config.php in your webroot, and replacing
    define(‘WP_DEBUG’, false);

    with

    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_DISPLAY’, true);
    define(‘WP_DEBUG_LOG’, true);

    This will show the errors on your site, and create a log file called debug.log in the wp-content folder.

    If you post the errors here, we can see what’s happening.

    #238894
    Amye King
    Guest

    I am hesitant to mess with the back end of the code… I’m not that proficient and don’t want to mess up the site since all else is working file. This problem started when we moved the site to another server that was dedicated to WordPress, in hopes that it would help the site speed. SSL pro was working fine on the old server so can you recommend something else? I can send you a screen shot of the plug in settings if that would help…

Viewing 5 posts - 1 through 5 (of 5 total)
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