[Support request] SSL plugin now website crashed NO ftp access

Home Forums Redirect loops SSL plugin now website crashed NO ftp access

This topic contains 3 replies, has 2 voices, and was last updated by  Rogier 10 months, 1 week ago.

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  • #157319 Reply

    Zip and Bounce
    Participant

    I activated the Real SSL plug-in and I am finding out that it is conflicting with my Yoast SEO redirects that are http from my research. The site now times out (www.zipandbounce.com) I can not log-in to my wordpress it times out, the FTP times out as well. How do I deactivate this plug-in??? Thanks!

    #157321 Reply

    Rogier
    Keymaster

    Hi,

    A plugin can never make an FTP account unreachable. If you have trouble connecting to your FTP, I would recommend to contact your webhosting company. When you have access with FTP, you can follow these steps:
    https://really-simple-ssl.com/knowledge-base/uninstall-websitebackend-not-accessible/

    #157325 Reply

    Zip and Bounce
    Participant

    The site was live and working correctly until I activated the plug-in…

    #157332 Reply

    Rogier
    Keymaster

    The plugin can of course affect the website. For example if you have a redirect to http, this could cause a loop. But this can never affect FTP access. That said, I do not see a redirect loop or something on your site which could be caused by Really Simple SSL. When I ping your domain, I get a “could not resolve host”. This suggests there is an issue with your DNS server.

    If your FTP is unreachable, this is probably caused by the same thing, which has nothing to do with plugins on your site. I would recommend to contact your hosting company about the domain not being resolved.

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