[Support request] Simple problem I cannot fix – cannot securely connect to this page

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This topic contains 1 reply, has 2 voices, and was last updated by  Mark Wolters 4 weeks ago.

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  • #251759 Reply

    Lucy

    We installed this fab plugin on the site above yesterday evening.

    We can see the websites on all of our devices (ipad, phone and laptop) except for one – another laptop running Microsoft Edge.

    So… we know it’s this particular machine’s response to the plugin. or at least that’s our assumption.

    We have searched the web for advice and done everything advised short of disabling our virus software and installing a new version of Edge.

    If anyone can help, please do. We are stumped!

    Thank you.

    #252122 Reply

    Mark Wolters
    Keymaster

    Hi,

    can you try to the clear Edge’s cache to see if that makes a difference? And can you provide us with your site address to see if we can reproduce the issue in Edge?

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