Home Forums General issues Really Simple SSL has received no response from the webpage

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  • #159393 Reply
    Shiva
    Guest

    Hi,
    Hope all is well.
    I am getting this error “Really Simple SSL has received no response from the webpage. See our knowledge base for instructions on how to fix this warning.” in my website.
    I have checked the SSL report from Qualys which gave me good report with an A Grade.
    But I wonder why is it showing the error in my website back-end.
    Please help me out.

    I have not enabled htaccess redirect because of this error, because since I am not sure why this error is happening, I am not sure if enabling this option will generate any error.

    Looking forward to your reply

    Thanks

    #159430 Reply
    Rogier
    Keymaster

    Hi Shiva,

    If your site runs fine on SSL, it is probably a security setting from your hosting company which prevents the plugin from retrieving the website’s content, and you can ignore this warning.

    #188180 Reply
    robert lipton
    Guest

    My website is still Coming up with the warning. can someone please help

    #191719 Reply
    Mark
    Keymaster

    Hi Robert,

    can you provide us with your site address so we can check what might be going wrong?

    Mark

    #199062 Reply
    Serena
    Guest

    I’have the same problem, “Really Simple SSL has received no response from the webpage.”

    In cPanel, my SSL Report is ok, what can i do?

    #199078 Reply
    Mark
    Keymaster

    Hi Serena,

    does the front-end of your site load? If so, the warning can be safely ignored. If you do experience issues when accessing the site it’s usually because of certificate issues. You can perform a scan for your site at https://ssllabs.com/ssltest to check if your certificate is configured properly.

    Mark

    #200595 Reply
    Josh Horn
    Guest

    I have the same issue where my ssl is activated but it does not receive response from the webpage. I have tried to validate my ssl cert, but have not figured out how to do that. I have the cert through cloudflare. my site still loads as before, but only as “not secure” http. When I attempt https it redirects to the http version.

    PLEASE HELP!

    #200608 Reply
    Rogier
    Keymaster

    Hi Josh,

    For CloudFlare I would recommend to follow steps in this article:
    https://really-simple-ssl.com/knowledge-base/ssl-cloudflare-really-simple-ssl/

    Your site seems to have a force redirect to http. This might be handled in CloudFlare, in the page rules, but it’s also possible you have a custom redirect in your .htaccess file. The redirect to http should be removed before you can attempt to switcht to https.

    #200773 Reply
    Ciplak Yazar
    Guest

    I have the same problem. Ssl is working but today i updated pulign. After show this warning :

    Really Simple SSL has received no response from the webpage. See our knowledge base for instructions on how to fix this warning.

    I am using also wordfence puling. It maybe problem about that puling?

    #200817 Reply
    Mark
    Keymaster

    Hi,

    yes, it’s possible that a security plugin is blocking the plugin from retrieving the page. As long as the site is working fine there’s nothing to worry about.

    Mark

    #225099 Reply
    Temitope Idowu
    Guest

    Kindly help. My site couldn’t load on SSL despite having a secure certificate on cloudflare.

    #225145 Reply
    Rogier
    Keymaster

    For SSL on your site in combination with CloudFlare, I recommend following the instructions in this article:
    https://really-simple-ssl.com/knowledge-base/ssl-cloudflare-really-simple-ssl/

    #227820 Reply
    Chris
    Guest

    Hi,

    Using free version of really simpleSSl. I got a message that ssl is activated and it appears as https but before https there is a small circle with i inside and when I click on it I get a window saying:
    “Your connection to this site is not fully secure, attackers might be able to see the images you are looking at on this site and trick you into modifying them”
    Thanks
    Chris

    #227933 Reply
    Mark
    Keymaster

    Hi Chris,

    possibly your site still has some mixed content, you can check if this it the case by following this guide: https://really-simple-ssl.com/knowledge-base/how-to-track-down-mixed-content-or-insecure-content/

    #228001 Reply
    Mayra Matsumoto
    Guest

    Hi!

    My trouble is like the Shiva’s trouble…

    I am getting this error “Really Simple SSL has received no response from the webpage. See our knowledge base for instructions on how to fix this warning.” in my website.
    I have checked the SSL report from Qualys which gave me good report with an A Grade.
    But I wonder why is it showing the error in my website back-end.

    In pararel I also have the wordfence plugin.

    How can I have a safe site message in this case?

    Please help me!

    Mayra

    #228397 Reply
    Mark
    Keymaster

    Hi Mayra,

    on some hosting providers Really Simple SSL cannot retrieve the webpage due to security settings. As long as the site is working fine there’s nothing to worry about.

    Mark

    #231873 Reply
    Elias
    Guest

    i need help this is my test https://www.ssllabs.com/ssltest/analyze.html?d=tech-deals.cf and i don’t know what to do

    #231892 Reply
    Rogier
    Keymaster

    Hi Elias,

    This means your SSL certificate is not valid. A valid SSL certificate is required for Really Simple SSL to work. You can contact your webhoster and ask them to install a valid SSL certificate.

    #232313 Reply
    Sai
    Guest

    Really Simple SSL has received no response from the webpage. See our knowledge base for instructions on how to fix this warning.

    website link boyaqiming.com/

    #232344 Reply
    Mark
    Keymaster

    Hi,

    your site uses a self-signed SSL certificate (see https://www.ssllabs.com/ssltest/analyze.html?d=boyaqiming.com&latest). For a certificate to be valid, it needs to be issued by a certified certificate authority like Let’s Encrypt. We recommend to get a certificate at your hosting provider, they can install an SSL certificate for you.

    #237290 Reply
    Philip Bailey
    Guest

    I use Elementor Pro page builder to design our website. I just discovered that turning on Maintenance Mode in Elementor causes the No Response error, otherwise maintenance splash page displays correctly.

    #306250 Reply
    wh.bcherkezov
    Participant

    Hi there,
    I’m facing the same problem here. Getting an error from the plugin: Really Simple SSL has received no response from the webpage. I’ve checked it with Qualys SSL Labs test tool and get A grade but sometimes when I try load any page of my website it loads just white page with nothing I have to refresh the page so the site loads fine. My site is afterthebuilders.co.uk
    Plugins I’m using: All In One SEO Pack, Contact Form 7, Disable Comments, IvyCat AJAX Testimonials, Really Simple SSL.

    • This reply was modified 6 months, 1 week ago by wh.bcherkezov. Reason: I forgot to add the plugins I'm using
    #306253 Reply
    Mark
    Keymaster

    Hi,

    your site seems to be working fine now, so the no response from webpage warning can be safely ignored. If the site shows a white page sometimes, it’s possible that there’s a plugin/theme issue which causes this. To test this, you can enable debugging in WordPress by adding the following to your wp-config.php file:

    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);

    This will write any errors to a debug.log file in your /wp-content/ folder. Any errors will appear there.

    Mark

    #328878 Reply
    Alain S.
    Guest

    Thank you Mark for you trick, in my case, the debug.log file helped me to find what was wrong with website blank page. Updated Plugin LayerSlider WP and the error “Really Simple SSL has received no response from the webpage” is gone now, website is back to normal.
    Regards!

    #328885 Reply
    Rogier
    Keymaster

    Hi Alain, glad to hear that!

    #336584 Reply
    thanh trọng
    Guest

    Really simple SSL did not receive a response from the site and this is my site anzsupports.com

    #340146 Reply
    Juniomar
    Guest

    Olá tudo bem.
    Estou recebendo este erro “O SSL realmente simples não recebeu resposta da página da web. Consulte nossa base de conhecimento para obter instruções sobre como corrigir esse aviso. mas essa mensagem aparece no meu painel de controle do wordpress, e a pagina carrega mas desconfigurada. o pode estar acontecendo? meu site é docesaudefit.com.br

    #340257 Reply
    Rogier
    Keymaster

    What steps in the article did you check? Did you check your SSL certificate?

    #376744 Reply
    Jeremy
    Guest

    Same error – Saying certificate expired however my GoDaddy account is showing I have a year left on it? https://www.interawareness.com/

    #376879 Reply
    Mark
    Keymaster

    Hi Jeremy,

    your SSL certificate is indeed valid for over one year. It’s possible the certificate expired notice is cached and it will disappear on its own.

    Mark

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