Pro Plugin won't update

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This topic contains 6 replies, has 4 voices, and was last updated by  TJ 1 week, 1 day ago.

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  • #35590 Reply

    MSSData
    Participant

    Hi There

    The pro plugin is not updating for me…

    In the plugin my license key is active but when I try and update the pro plugin it says:

    Update failed, download failed: unauthorised.

    This is the only plugin on my site that this happens too..

    #35609 Reply

    Mark Wolters
    Keymaster

    Hi,

    Could you please fill in the form at https://really-simple-ssl.com/support/ and include your license key? Then we can take a look why it’s not working.

    Mark

    #36085 Reply

    Masa Media

    Getting the same error over here…

    #36092 Reply

    Mark Wolters
    Keymaster

    Masa’s issue has been solved by deactivating and then reactivating the license key. Updated the knowledge base at https://really-simple-ssl.com/knowledge-base/updating-really-simple-ssl-pro/ to include a solution for this issue.

    #42063 Reply

    Viv

    I am having the same problem with the plugin not updating so I tried to deactivate the license but I can’t seem to activate it again.

    I keep getting “You haven’t activated your Really Simple SSL pro license yet. To get all future updates, enter your license on the settings page. Go to the settings page or purchase a license”
    On the License tab I have input the pro license key and hit save but the message does not go away and it still tells me to “Click save to activate license”.

    What am I missing?

    Viv

    #42064 Reply

    After clicking save, did you also click “activate”? Then it should connect to the licensing database.

    #71705 Reply

    TJ

    This solution fixed our plugin also. Thank you!

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