[Support request] Privacy Error after Multisite Install

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This topic contains 4 replies, has 3 voices, and was last updated by  Mark Wolters 6 months ago.

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  • #129901 Reply

    Allison Lounes
    Participant

    Hi,
    I purchased this plugin yesterday after it was recommended by a Bluehost customer service rep for installing my SSL certificate;

    I have a Multisite setup, with the main domain (www.parisunraveled.com) and two subdomains (www.blog.parisunraveled.com and http://www.members.parisunraveled.com).

    The setup in Bluehost is: the parisunraveled.com domain, and the *.parisunraveled.com wildcard domain. I have a Wildcard SSL certificate that should normally cover all subdomains.

    However, the main site works fine, but the two subdomains (blog & members) redirect to a Privacy error. Really Simple SSL is showing as activated on all sites.

    The message is: “This server could not prove that it is http://www.members.parisunraveled.com; its security certificate is from *.parisunraveled.com. This may be caused by a misconfiguration or an attacker intercepting your connection.”

    Bluehost support told me to create a subdomain in their cpanel system, but I think all that does is create a new WP folder. I did it and it just popped up as a new Bluehost page without any WP installation, which is not what I want. The site already exists.

    Help?

    Thank you so much!

    #130048 Reply

    Hi Allison,

    Usually this is done by adding a wildcard SSL certificate, which supports all *.domain.com sites.

    It sounds like you don’t have a wildcard SSL certificate yet, can you check this with Bluehost?

    #130235 Reply

    Allison Lounes
    Participant

    Thanks for your reply. I have purchased an SSL certificate for Wildcard subdomains, but Bluehost doesn’t seem to understand how to apply to my wildcard domain *.parisunraveled.com. They keep telling me to create new subdomains and don’t seem to understand how multisite works.

    Now I can’t get into my 2 subdomain sites, and I can’t even access the Settings under Network Admin to try to make tweaks there. I get an error message “this link is expired.”

    Sigh.

    #130252 Reply

    Allison Lounes
    Participant

    I ran the scan and got this:

    ** Configuring SSL **
    testing htaccess rules…
    test page url, enter in browser to check manually: https://www.members.parisunraveled.com/wp-content/plugins/really-simple-ssl/testssl/serverhttpson/ssl-test-page.html
    htaccess rules test failed with error: cURL error 51: SSL: certificate subject name ‘*.parisunraveled.com’ does not match target host name ‘www.members.parisunraveled.com’
    checking if .htaccess can or should be edited…
    .htaccess does not contain default Really Simple SSL redirect
    retrieving redirect rules
    converting siteurl and homeurl to https

    Is there something to edit in the htaccess file that would fix the problem?

    #130280 Reply

    Mark Wolters
    Keymaster

    Hi Allison,

    the site currently doesn’t have the wildcard certificate installed, therefore the members.parisunraveled.com domain returns an error on SSL. To fix this, Bluehost has to install the wildcard certificate for you. For now I’d suggest to disable Really Simple SSL for the site so it becomes available over http:// again. Once the wildcard certificate is installed (you can test this here: https://ssllabs.com/ssltest/), Really Simple SSL can be enabled again.

    Mark

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