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- April 18, 2019 at 12:02 pm #215550Kerri MaharajGuest
I am using the free version of the plugin but I can’t figure out what the problem is i.e. why the site is not showing all green.
I’m ok with purchasing the premium version if this solves the problem, but I’d love any guidance about what the issue might be.
Many thanks and regards,
KerriApril 18, 2019 at 12:22 pm #215555
usually if a site doesn’t have the secure lock right away it’s because of caching. If your site uses caching, you can try to clear all caches the website uses. If that doesn’t help, can you provide me with your site address so I can have a look?April 19, 2019 at 12:27 pm #216116Kerri MaharajGuest
I did try clearing the caches before I wrote in, without success.
My site is https://caridollarsandsense.com/
KerriApril 23, 2019 at 12:32 pm #217337
your site now seems to have the secure lock, do you still experience any issues?May 19, 2019 at 10:00 am #226976KerriGuest
Apologies for the delayed reply. It’s odd because it shows a greed padlock on Firefox but grey on Chrome. Any suggested reason why that may be the case?
KerriMay 25, 2019 at 11:34 am #229183t.rohitParticipant
Even we are facing the same issue. https://ajnacenter.org/ (Lock is not coming)
RohitMay 27, 2019 at 11:40 am #229822
sorry for the late response, Chrome has had an update recently where it doesn’t show a green lock but a grey, closed one. As long as the lock is closed your site is secured by SSL.May 27, 2019 at 11:41 am #229823
your site does seem to have the secure lock now, do you still experience any issues?