[Support request] Error when accessing website since activating SSL

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This topic contains 1 reply, has 2 voices, and was last updated by  Mark Wolters 3 weeks, 5 days ago.

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  • #252455 Reply

    Amanda Melving

    Hi,

    I am receiving the following when trying to access my website:
    err_cert_authority_invalid

    The message is:
    Your connection is not private.

    How can I rectify this?

    Thank you!
    Amanda

    #252836 Reply

    Mark Wolters
    Keymaster

    Hi Amanda,

    this is caused by an invalid SSL certificate. Really Simple SSL is not an SSL certificate itself but a tool to configure your website for SSL, the plugin requires a valid SSL certificate before it can work correctly. We recommend to contact your hosting provider about this issue, they will be able to install a valid SSL certificate. Once a valid SSL certificate has been installed, Really Simple SSL will help to move your site to SSL.

    Mark

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