[Support request] ERR_SSL_UNRECOGNIZED_NAME_ALERT when using https://www.

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This topic contains 1 reply, has 2 voices, and was last updated by  Mark Wolters 1 week, 1 day ago.

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  • #96207 Reply

    edd_user_6228753
    Participant

    Hi all,

    We are currently using the plugin on our WordPress website (https://www.viatim.nl) and it’s subdomains, (https://www.werkenbij.viatim.nl and (https://www.viapunt.viatim.nl), but the subdomains are not working when we put www. in front of the url. Is there any way to fix this?

    Thanks!

    #96285 Reply

    Mark Wolters
    Keymaster

    Hi,

    usually when this happens it’s because of either an issue with the certificate or server configuration. In this case the certificate seems to be valid for both viatim.nl and *.viatim.nl. When doing a certificate test on the www domain it returns an ‘Failed to communicate with the secure server’ error. It looks like the certificate doesn’t cover the www domain. You can try to add the http://www.viatim.nl domain to the certificate as well to see if that solves the issue. Otherwise you might have to make changes to the server configuration so the www domain also return the certificate.

    Mark

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