[Support request] Detected possible certificate issues

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #295621
    duliom
    Participant

    Hi, how to solve the problem?

    Really Simple SSL failed to detect a valid SSL certificate. If you do have an SSL certificate, try to reload this page over https by clicking this button:

    #295726
    Rogier
    Keymaster

    Did you try doing the suggested action? “reload this page over https”?

    #295796
    duliom
    Participant

    yes, but I can’t …

    #295835
    Rogier
    Keymaster

    What happens if you do this?

    #295837
    duliom
    Participant

    I can’t open the page

    #295878
    Rogier
    Keymaster

    When you say “I can’t open the page” that doesn’t tell me much. Can you tell me what you see, what is the error message?

    You can also try reloading the page over https by changing the URL in your browser address bar to https, then hit enter. This should work always, unless your server is not configured correctly, or your SSL certificate is not valid. In that case you’ll need to contact your hosting company.

    #296242
    duliom
    Participant
    #296458
    Mark
    Keymaster

    Hi,

    your site seems to be redirecting back to http:// when loaded over https://. This prevents your site from loading over https:// correctly. To fix this, the redirect to http:// has to be located and removed first. This redirect can come from a number of different sources, for example an .htaccess file or a different plugin. For the most common causes of a redirect back to http:// see https://really-simple-ssl.com/knowledge-base/my-website-is-in-a-redirect-loop/.

    Mark

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