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Can't navigate to any pages in my site

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
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  • #31278
    Tim
    Guest

    I can get to my website’s WP dashboard, but no matter where I try to go on the site, i.e. plugins, pages, I see the following Your connection is not secure

    The owner of http://www.knowactshare.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

    Not sure whats happened

    #31283
    Rogier
    Keymaster

    It looks like a plugin, MemberPress possibly, is redirecting endlessly, like this:
    /join-us/?mepr-unauth-page=1004&redirect_to=/join-us/?mepr-unauth-page=1004 etc

    Possibly this is caused by the fact that your url has changed, maybe the redirect url needs to be reset because of your move to SSL?

    I would try to deactivate the MemberPress plugin by renaming the plugin folder, and see if that gives you access again.

    You can also roll back the Really Simple SSL activation, so your url is back to http, which might solve the issue. You can then deactivate MemberPress, switch to SSL, and activate MemberPress again.
    https://really-simple-ssl.com/knowledge-base/uninstall-websitebackend-not-accessible/

    #31289
    Rogier
    Keymaster

    By the way, did you run a scan on ssllabs.com/ssltest? Maybe your ssl certificate is not correctly installed.

    #31293
    Tim
    Guest

    Rogier,
    Thanks for replying so quickly!
    I’m not a web developer or an IT guy just a really new amateur to web building.
    I any case I got on my website ok but can only see my dashboard. When I try to go to plugins, memberpress, theme, pages etc. I can’t see anything but the following:

    Your connection is not secure

    The owner of http://www.knowactshare.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

    I can get back to my dash board but I’m stuck there and can’t navigate to anywhere…crazy behavior???

    I don’t know how to scan etc. And can’t deactivate memberpress or any plugin because I can’t get to the plugins.

    Any help would be greatly appreciated.I use hostgator and Im suppose to have a SSL cert. Would they be able to help?

    #31295
    Rogier
    Keymaster

    I did a scan on your site, it looks like your certificate is not installed yet:
    https://www.ssllabs.com/ssltest/analyze.html?d=www.knowactshare.com

    I would contact your hosting company (if you purchased the certificate there) to fix it.

    #31298
    Tim
    Guest

    Rogier,

    Just got off the phone with hostgator. I went from a shared server business arraignment to the “cloud” the ssl cert may not have been properly handled by them.
    So I have to wait for them to get it fixed which I hope will may solve the issue (if not I may be back here)
    In any case thanks for your help. Sorry to be a problem.

    Tim

    #31310
    Rogier
    Keymaster

    No problem, I think fixing the certificate will resolve the issue. Otherwise, try deactivating some plugins using your FTP client.

Viewing 7 posts - 1 through 7 (of 7 total)
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