[Support request] Cannot access website after Licence Key update

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This topic contains 1 reply, has 2 voices, and was last updated by  Mark 2 weeks, 1 day ago.

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  • #283206 Reply

    MARTY MCCOLGAN
    Participant

    Hi Everyone

    my licence key was supposed to automatically update but didnt so i had to manually renew it today but not i cannot access my website either online or the wordpress platform… i didnt create a new licence i just updated the current one i was using…

    I am getting an error saying NET::ERR_CERT_DATE_INVALID

    i cannot log into wordpress to see what is going on or make any changes and the site is not working

    can anyone advise me

    thank you

    #283207 Reply

    Mark
    Keymaster

    Hi Marty,

    your site uses an expired ssl certificate. Really Simple SSL pro is not an SSL certificate itself but a tool to configure your site for SSL. The plugin requires a valid SSL certificate before it can work correctly. We recommend to get an SSL certificate at your hosting provider, they have access to the server and can renew the certificate for you. Once the certificate has been renewed, Really Simple SSL pro will help to move your site to SSL.

    Mark

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