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- January 24, 2018 at 8:27 am #73777SavasGuest
maybe someone might be able to help me in this regard.
So, my WordPress is running with Let’s Encrypt SSL certificate, whole server runs fine. Blog itself works, images are shown, no mixed-content errors.
But, the media library stays empty in that every image triggers a 403 Access Denied. But only in the media library, not in blog posts.
Disabling the plugin and the media library works flawlessly.
I already saw several posts of .htaccess configuration, hot linking etc. but nothing worked out and I am pretty much out of ideas how to solve this issue.
Maybe someone has an idea how to figure this out.
Thanks a lot in advanceJanuary 24, 2018 at 9:32 am #73782
if I understand you correctly the images from the media library are visible when used in posts, but not when accessing them directly through the media library?
It’s likely there’s some configuration active that is blocking the images from showing on SSL. Like you said, this is usually caused by either hotlink protection or a .htaccess configuration. If you’d like, you can send us your .htaccess file via https://really-simple-ssl.com/support/ so we can have a look. Can you check the /uploads/ folder permissions as well?
MarkJanuary 24, 2018 at 2:04 pm #73788SavasGuest
yeah, the .htaccess I deleted/renamed already to rule it out.
uploads/ I changed to 777 temporarily, to circumvent any issues here, too.
Same thing: Media Library empty with many 403 errors.
BestJanuary 25, 2018 at 11:11 am #73958
have you also tried to clear your browsers cache / using another browser to check if the issue also occurs there? Do you use a regular WordPress installation or a multisite? And what WordPress version are you using?
MarkJanuary 29, 2018 at 9:51 am #74649insanitydesignParticipant
Wordpress is up-to-date 4.9.2 and I deleted my cache as well as different browsers/incognito modes.
It is a regular site installation. Just my one site.
ThanksJanuary 29, 2018 at 12:10 pm #74654
is it possible to temporarily disable all plugins (except Really Simple SSL) and switch to a default theme to check if the issue persists?
MarkJanuary 29, 2018 at 12:25 pm #74655insanitydesignParticipant
Just tried. All plugins disabled but ReallySimpleSSL, then logged in in incognito mode and MediaLibrary hat the same 403.
SorryJanuary 29, 2018 at 8:13 pm #74767
It’s very hard to say without seeing the actual problem. If you contact us through the support form, and send us the wp login, we can take a look and see if we can find what is going on.February 1, 2018 at 11:12 am #75331
There was a .htaccess file in the /wp-content/uploads/ folder only allowing connections over http://, changing the http:// in https:// should solve the issue.
MarkJuly 24, 2018 at 11:52 am #114491SerenaGuest
Just wanted to say that I had this same issue after installing an SSL certificate. I am using Really Simple SSL and was also getting the 403 image errors. However, Mark’s final comment about the .htaccess file in the /wp-content/uploads/ folder fixed my issue! Thank you!September 8, 2018 at 8:21 pm #126725fredyGuest
MArk, tuve ese problema de que las imagenes no se pueden ver en multimedia de wordpress, pero abri el archivo que indicas en tu ultimo comentario y modifique los http a https y se soluciono.
graciasOctober 23, 2018 at 12:55 pm #139477John DehnelGuest
I switched to https: using really simple SSL. Many (most) of the images on the site have disappeared. Switching back to http: hasn’t helped. Any ideas please?October 23, 2018 at 3:40 pm #139547
strange, reverting back to http:// should undo all changes that Really Simple SSL has made, reverting the image links back to their original state. On what domain are you experiencing these issues?October 24, 2018 at 8:57 am #139742John DehnelGuest
Many images have apparently disappeared from the media library (but not all of them). They no longer appear on the lives pages. But when I go in to edit the pages the images are still there. For example the home page should have pictures under the words “serving communities … worldwide”
I’m using WordPress.October 24, 2018 at 9:49 am #139748
can you provide me with your site address? That way I can check quickly if something is off on the front end of the site.
If some images do show in the media library, and some don’t, this might be caused by a security setting. It could be that hotlink protection is enabled in your hosting control panel for some file extensions, see (https://documentation.cpanel.net/display/74Docs/Hotlink+Protection). Another possibility would be an .htaccess file in your /wp-uploads/ folder, only accepting http:// connections for some file types. This would explain why some images show and others don’t, they might have a different file type. Can you open your browsers Developers Console both on the front-end of your site and in the media library to check for any errors? You can find how to open the Developers console here: https://really-simple-ssl.com/knowledge-base/how-to-track-down-mixed-content-or-insecure-content/.
MarkOctober 24, 2018 at 9:55 am #139750John DehnelGuestOctober 24, 2018 at 10:15 am #139752
I don’t see any mixed content errors on the front end, however there seems to be an issue with a minified stylesheet generated by Divi. Can you follow the steps described in this article to see if that resolves your issue? https://really-simple-ssl.com/knowledge-base/mixed-content-when-using-divi-theme/January 6, 2019 at 10:03 pm #157553Toyin CarewParticipant
The issue that I have been facing is that images from my theme demo cannot be imported as they are unable to be seen. When I contacted the developer of the theme drfuri they advised that the reason for this was because the theme images were in http and the free ssl plugin is preventing from showing. Because I needed these images from the plugin I went for the pro thinking that i should be able to sort something out.
However, when i run scans nothing is found. Can someone take a look please.January 6, 2019 at 10:19 pm #157555
The scan probably won’t see these images because you run a coming soon front page. The scan requests the pages over https, so will need public access to retrieve the site.
The mixed content fixer forces these demo images over https, which is correct behaviour: otherwise these would get loaded over http, which would cause mixed content warnings. As the demo URL does not support https, the images break.
Removing the coming soon page, then running the scan should show up the issues in the scan results.January 15, 2019 at 8:37 pm #160035Bamidele AderiyeGuest
After switching to SSL I have no images at all in my media library and even the background image with my theme is gone!! Please help.January 15, 2019 at 8:46 pm #160039
You have hot link protection enabled on your server, which blocks requests other than the http URL. Disabling hot link protection will resolve the issue. See also this article:
https://really-simple-ssl.com/knowledge-base/403-errors-images-ssl-activated/April 8, 2020 at 10:11 pm #360333David MerkelGuest
I have what worked for me. I lost all of my images when I installed and activated RS SSL. THen I read this thread, and looked for where my images were stored in order to maybe adjust the permissions. I noticed in the tree of the directory leading ot wp-content/uploads that one of the directory names was “http:”. I changed it to “https:”. Win.
I think this could be an issue with some ISPs when you have multiple sites under one original site’s URL. Anyway, for some it may help to look at your directory and see if there isn’t a directory name “http:”.