Bought Pro Version and Still Images are Blank Boxes

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This topic contains 9 replies, has 3 voices, and was last updated by  Mark Wolters 4 days, 20 hours ago.

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  • #33177 Reply

    David Ferguson

    Since getting the SSL, all my media have shown up as blank boxes. I have changed all links to the https and even purchased the Pro version of your software. After a scan, it says it is fine, yet the images still aren’t there, even when trying to reload some.

    #33215 Reply

    Hi David,

    I see you have 404 errors on your images, but if you load them directly, they load without issues. So somehow they are blocked by the server.

    Can you check if you have hot-link protection on your server activated? In most cases 404 errors on images are caused by hot link protection, because the server is setup to think that the https://domain.com url is from another server.

    #33264 Reply

    David Ferguson

    Holy cow, that did it! You’re the best. Two frustrating days of no answers – can’t tell you how appreciative I am. Thank you.

    #33266 Reply

    Glad to hear that!

    #51554 Reply

    Scott

    I was getting a website which was unstyled and couldn’t figure out what was causing it. A lot of browsing and I can across this post and it solved my issues! Many thanks!!!!

    #149112 Reply

    Greg Maximovitch

    I too was having the same issues and was convinced it was in the .htaccess file or elsewher, perhaps a rogue plugin and alas, it was the hotlink protection. I built the website in question originally in 2012 and must have set it on cpanel for it to be enabled and simply forgot. Thanks gents, cheers with Makers Mark!

    #261231 Reply

    Christina H

    Hello,

    I just installed your plugin Really Simple SSL, and so far so good.

    I just have one issue, which is that images on my site are not showing, but rather I get a load symbol everywhere an image should appear. The images are – as far as I know – hosted on a https site as well.
    Please see image example: https://shigaorganisering.dk/2019/06/26/shoppefri-maned/shopper_sand/

    Please can you guide me how to fix this.

    Sincerely Christina

    https://shigaorganisering.dk
    https://shigaorganisering.dk/blog/

    #261233 Reply

    Mark Wolters
    Keymaster

    Hi Christina,

    there seems to be an issue with your Visual Composer. The page builder loads these images via Jquery, however jQuery returns an error that the image cannot be found. You might have to re-save your Visual Composer settings to fix this and check if the image url’s in Visual Composter are still correct.

    Mark

    #261845 Reply

    christina

    Hi Mark,

    Thank you for your reply.

    I just tried updating visual composer setting but little did it help.

    And so I tried adding another image in a new section which worked perfectly. So I realised, that the images that the website is not showing, are all images fetched via the post-grid element.
    I also tried adding another new post-grid element (which showed the images in visual composer mode), but that stil turned out with the image load symbol on the live site.

    Could that mean that I need to do something else?

    Thank you
    Christina

    #261971 Reply

    Mark Wolters
    Keymaster

    Hi Christina,

    sounds like a possible issue with Visual Composer, especially since this only seems to occur in one specific element. You could try to clear all caches the website uses. If that doesn’t help, I’d suggest to contact Visual Composer about this issue.

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