How can I update the plugin?
If your license is activated, you should be able to update from the WordPress plugins dashboard. If this doesn’t work, there’s probably a configuration issue on your server. We’ve listed several of the most common causes.
My download link has expired. How can I download the plugin?
The download link you received in the initial e-mail is valid for 24 hours. After the link has expired you can log in to your Really Simple SSL account to download the plugin again. When logged in to your account you will see the following:
Clicking on the ‘View Details and Downloads’ button will take you to a new page. On this new page scroll down to locate the ‘Products’ section. In the products section you can click on the plugin hyperlink to download the plugin, as shown in the screenshot below:
How can I log in to my Really Simple SSL account?
You can log in to your account by visiting https://really-simple-ssl.com/account/. You need to create an account the first time before logging in. If you have already made a purchase, you can use the e-mail used for the purchase to register an account.
To create an account, click on the ‘Create account’ button. This will take you to a signup page where you can choose a username and (optionally) enter your contact information.
How to install Really Simple SSL
Installing the free version of the plugin is done via the WordPress plugins overview. In WordPress, go to ‘Plugins’, click on ‘Add new’ and type ‘Really Simple SSL’ in the ‘Search Plugins’ search box. Really Simple SSL will show in the results. Pressing the ‘Install now’ button will install the plugin, pressing ‘Activate’ will activate the plugin.
After activating the plugin, the plugin does some checks on your site. Then you can click “Activate SSL”. Before pressing this button make sure your website has a valid certificate. This can be tested at the Qualys SSL Labs SSL Test.
See the following article for more information about installing the pro plugin: https://really-simple-ssl.com/knowledge-base/install-really-simple-ssl-pro/
Can I deactivate Really Simple SSL?
Deactivating Really Simple SSL will revert your site back to http://. It is possible to deactivate Really Simple SSL and keep SSL, see the following article for more information: https://really-simple-ssl.com/knowledge-base/can-deactivate-really-simple-ssl-activating-ssl/
Error: The specified email is not authorized to renew license
When getting a ‘this email is not authorized to renew license’ error, try clearing cookies from your browser. That will likely solve the issue.
When I click the download link, I don't get a zip file
If you click the download link after you have purchased a plugin, you should download a zipped file which you can upload to WordPress. If this is not the case, you are probably using Safari. This is easy to fix. Go to:
Safari > Preferences > General > Open “safe” files after downloading: uncheck.